Umut Vision

Q: What payment methods do you accept?
A: We accept Visa, MasterCard, American Express, and Payoneer Checkout. More payment options will be added soon!

Q: Can I pay with PayPal?
A: Currently, PayPal is not supported, but we recommend using a credit/debit card or Payoneer for a secure transaction.

Q: Will I receive an order confirmation?
A: Yes! Once you place an order, you’ll receive an email confirmation with your order details.

Q: Can I cancel my order?
A: If your order hasn’t been shipped yet, you can request a cancellation by contacting

Q: Where do you ship to?
A: We currently ship worldwide! However, some remote areas may have limited shipping availability.

Q: How long does shipping take?
A: Shipping times depend on the method chosen at checkout:

Basic Shipping: 7-15 business days

Visionary Shipping: 4-7 business days


Q: How much does shipping cost?
A: Shipping fees vary by product size:

Small Items: $7.99 (Basic), $9.99 (Visionary)

Medium Items: $9.99 (Basic), $14.99 (Visionary)

Large Items: $19.99 (Basic), $24.99 (Visionary)


Q: How do I track my order?
A: Once your order ships, you’ll receive a tracking number via email. You can track it umutvision.info.tr

Q: My tracking number isn’t updating. What should I do?
A: It may take 24-48 hours for tracking updates to appear. If it hasn’t updated after 3 days, contact our support team.

Q: Do you offer free shipping?
A: Yes! We offer free standard shipping on orders over $150.

Q: How can I contact you?
A: You can reach us via email at vision@umutonline.info.tr or use the contact form on our website.

Q: What are your customer support hours?
A: Our team is available Monday to Friday, 9 AM - 6 PM (GMT). We aim to respond within 24 hours.